We have a live payment gateway on the website. Our prices on the website are inclusive of VAT, however the delivery charge's VAT will be added on at the checkout process.
We offer a Next Day delivery service, all orders for next day MUST be placed by 2pm or they will not be processed until the following day. Please note that when ordering Next Day Delivery on a Friday your order will not be delivered until the Monday, unless the Saturday or Sunday option is chosen.
Deliveries are as follows:
Next Day Delivery - England, Scotland*, Wales, Isle of Wight - £5.00 + VAT up to 30kg in weight.
*Excludes Scottish Highlands & Islands with the following postcodes:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Orders over £60.00 sub total will get a free delivery.
Northern Ireland, Isle of Man, Scottish Highlands & Islands, Scilly Isles - £13.50 + VAT.
This is a 2-5 day delivery service.
(Please note that we do not deliver to Guernsey or Jersey nor do we deliver to any Army bases). If you choose and pay for an Express Delivery to anyone of these locations we will just automatically refund the order.
WE ARE NOW ALSO ABLE TO OFFER A SATURDAY OR SUNDAY DELIVERY (MAINLAND UK ONLY) FOR £11.00 + VAT! (Only available if your order is received before 2pm on a Friday)
DELIVERY TO NORTHERN IRELAND
Free delivery on orders over £100.00 sub total.
FOR EUROPEAN DELIVERIES:
PLEASE CHECK THAT YOU HAVE SELECTED YOUR DELIVERY OPTION FROM THE CORRECT ZONES BELOW. IF THE INCORRECT ONE IS PICKED IT WILL DELAY YOUR ORDER.
ZONE ONE - 2/3 DAY DELIVERY - £13.50 + VAT
FREE DELIVERY FOR ORDERS OVER £100.00 SUB TOTAL!
ZONE TWO - 3/4 DAY DELIVERY - £15.50
FREE DELIVERY FOR ORDERS OVER £135.00 SUB TOTAL!
ZONE THREE - 3/4 DAY DELIVERY - £18.50 + VAT
ZONE FOUR - 4/5 DAY DELIVERY - £24.50 + VAT
ZONE FIVE - 5/7 DAY DELIVERY - £32.50 + VAT
When you receive your delivery, please check it and if there is any sign of damage then you must state this when signing for it.
Orders will be dispatched by the same day if received by 2pm. Orders received after this time will not be processed until the following day.
Orders will not be posted on a Saturday, Sunday or bank holidays.
We now offer Free Delivery on orders over £60.00 (UK Mainland only). Your shopping cart will automatically change the postage costs once your order goes over £60.00 (sub-total).
PLEASE NOTE THAT EXPRESS DELIVERIES RECEIVED AFTER 2PM WILL NOT BE PROCESSED UNTIL THE NEXT WORKING DAY.
Please contact us for delivery charges outside of the UK mainland.
Geographical surcharges may apply to certain areas of the United Kingdom. You will be contacted if your address falls within this category.
Where a parcel is returned to The Great Cake Warehouse because:
* The address supplied is incorrect or incomplete;
* The parcel is returned by our courier following an attemped delivery where you have not arranged re-delivery or collection;
* You request a change of delivery address after the parcel has been sent
A charge of £8.25 will be charged to re-send the parcel.
PLEASE NOTE IF YOU PUT A WRONG POSTCODE OR HOUSE NUMBER OR ANY OTHER DETAILS ARE WRONG, WE ARE UNABLE TO HAVE YOUR PARCEL RE-DIRECTED. IT WILL BE RETURNED TO US AND YOU WILL BE CHARGED ANOTHER DELIVERY CHARGE TO HAVE IT RE-SENT.
If you have ordered something in error then you are able to send the products back to us (at your own cost) for a refund providing the goods are received back in a re-saleable condition. We cannot accept returns of any edibles. If your parcel arrives damaged, then please send us proof of damages via email (photos are required) and we can then sort out a refund for the damages.