Payment:


We have a live payment gateway on the website.  Our prices on the website are inclusive of VAT, however the delivery charge's VAT will be added on at the checkout process.

DELIVERY

We offer a Next Day delivery service, all orders for next day delivery MUST be placed by 1pm or they will not be processed until the next working day.

Deliveries are as follows:

Next Day Delivery - England, Scotland*, Wales, Isle of Wight -  £5.00 + VAT up to 30kg in weight.

*Excludes Scottish Highlands & Islands with the following postcodes:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Orders over £60.00 sub total will get a free delivery.

Northern Ireland, Isle of Man, Scottish Highlands & Islands, Scilly Isles - £13.50 + VAT.
This is a 2-5 day delivery service.

(Please note that we do not deliver to Guernsey or Jersey nor do we deliver to any Army bases).  If you choose and pay for an Express Delivery to anyone of these locations we will just automatically refund the order.

DELIVERY TO NORTHERN IRELAND

Free delivery on orders over £100.00 sub total.


FOR EUROPEAN DELIVERIES:

PLEASE CHECK THAT YOU HAVE SELECTED YOUR DELIVERY OPTION FROM THE CORRECT ZONES BELOW.  IF THE INCORRECT ONE IS PICKED IT WILL DELAY YOUR ORDER.

ZONE ONE
- 2/3 DAY DELIVERY - £13.50 + VAT

BELGIUM
FRANCE
GERMANY
LUXEMBOURG
NETHERLANDS
IRELAND


FREE DELIVERY FOR ORDERS OVER £125.00 SUB TOTAL!

ZONE TWO - 3/4 DAY DELIVERY - £15.50

AUSTRIA
DENMARK


FREE DELIVERY FOR ORDERS OVER £165.00 SUB TOTAL!

ZONE THREE - 3/4 DAY DELIVERY - £18.50 + VAT

ITALY
SPAIN
CZECH REPUBLIC
SLOVAKIA

ZONE FOUR - 4/5 DAY DELIVERY - £24.50 + VAT

FINLAND
PORTUGAL
SWEDEN
CROATIA
ESTONIA
HUNGARY
POLAND
SLOVENIA


ZONE FIVE - 5/7 DAY DELIVERY - £32.50 + VAT

BULGARIA
GREECE
LATVIA


When you receive your delivery, please check it and if there is any sign of damage then you must state this when signing for it.

Delivery Times


Orders will be dispatched by the same day if received by 1pm.  Orders received after this time will not be processed until the following day.

Orders will not be posted on a Saturday, Sunday or bank holidays.

We now offer Free Delivery on orders over £60.00 (UK Mainland only).  Your shopping cart will automatically change the postage costs once your order goes over £60.00 (sub-total).

PLEASE NOTE THAT EXPRESS DELIVERIES RECEIVED AFTER 1PM WILL NOT BE PROCESSED UNTIL THE NEXT WORKING DAY.

Undelivered Parcels

Where a parcel is returned to The Great Cake Warehouse because:

          * The address supplied is incorrect or incomplete;

          * The parcel is returned by our courier following an attemped delivery where you have not arranged re-delivery or collection;

          * You request a change of delivery address after the parcel has been sent

A charge of £8.25 will be charged to re-send the parcel.

PLEASE NOTE IF YOU PUT A WRONG POSTCODE OR HOUSE NUMBER OR ANY OTHER DETAILS ARE WRONG, WE ARE UNABLE TO HAVE YOUR PARCEL RE-DIRECTED.  IT WILL BE RETURNED TO US AND YOU WILL BE CHARGED ANOTHER DELIVERY CHARGE TO HAVE IT RE-SENT.

Refunds:

If you have ordered something in error then you are able to send the products back to us (at your own cost) for a refund providing the goods are received back in a re-saleable condition. We cannot accept returns of any edibles.  If your parcel arrives damaged, then please send us proof of damages via email (photos are required) and we can then sort out a refund for the damages.