TERMS & CONDITIONS
Upon placing an order with us please ensure that the correct delivery charge is selected. If the wrong delivery charge is selected we will contact you and ask you to call us to pay the difference. Your order WILL NOT be shipped until the correct delivery has been paid for.
In the event that an item is out of stock we shall try to contact you by telephone or email to offer alternatives. If we are unable to get hold of you, we shall send a product that is very similar where available or refund the cost of the product in full.
Please note any damages on the couriers delivery note, and contact us within 48 hours to inform us of damages.
If damages do occur, then upon receipt of photographic evidence, we shall refund or replace the goods. We are not able to replace on cake drums, cake boxes and cupcake boxes as they are near on impossible to send out on their own.
You should notify us as soon as possible if you would like to cancel your order, and if paid, we shall refund you.
We are not able to accept returns on any edible, discontinued or sale items. If you decide that you don't want an item, you may return it at your own cost and we shall refund you. Goods to be returned will only be accepted if they are in a condition suitable for immediate resale.
Any goods that you would like to return must be returned within 14 days from point of ordering. We are unable to accept any returns after this time. You will be refunded upon rececipt of the goods providing that they are in a re-saleable condition.
We do not store any persons credit or debit card information.
A copy of your invoice will be sent along with your order (we're happy to email copies of these at any time). Our website charges VAT on all products (excluding edibles). Your invoice will break down the VAT to show the sub-total and the amount of VAT charged. As we use a hosted website there are certain limitations with what we can print on the invoice (as the website uses ready made templates) but if you have any questions regarding which products have VAT and which don't then we are happy to talk you through this at any time.
The website will show at the checkout the amount excluding VAT and also including VAT. Again if any of this is unclear we are happy to talk you through it.
Our delivery charge starts at £5.00 + VAT. This is for an Express Delivery when orders are placed before 2pm.
If your delivery fails as there is nobody home the delivery will be re-attempted the next working day. If the delivery continues to fail the parcel will be returned to us. Once recieved the delivery cost will still be liable for payment, as will £13.39 + VAT for having the parcel sent back to us and you will be charged 20% of the total order value as restocking and admin charges. The balance will be refunded providing the goods are now in a resaleable condition.
If a parcel has to be recalled by us for any reason you will be charged for the delivery of £5.00 + VAT plus an additional £13.39 + VAT for the cost of getting the goods back to us.
These Terms & Conditions apply to ALL orders placed through our website, so if you are not happy to proceed with the order then please do not continue through the checkout.
You will be asked to tick a box saying that you agree to our terms and conditions.
If you have any questions at all regarding any of the above then please feel free to contact us.