PLEASE NOTE THAT WE SHALL BE CLOSED ON FRIDAY 20TH & MONDAY 23RD, WE APOLOGISE FOR ANY INCONVENIENCE. PLEASE SEE OUR FACEBOOK PAGE FOR MORE INFO

DELIVERY CHARGES:

Here at The Great Cake Warehouse we dispatch orders from Monday to Friday.  We do not work weekends or Bank Holiday’s so orders are not dispatched over those times.

DELIVERY OPTIONS:

Standard 3-5 Working Days - £3.95 or Free Over £30.00 (ex vat)

For this service we use Royal Mail, or DPD if the parcel is heavier than 20kg.  We will dispatch your items as quickly as possible but please allow up to 5 working days for delivery.

DPD Next Day Delivery* - £6.95 or Free Over £85.00 (ex vat)

Orders placed that have chosen the DPD delivery option (and are placed before 1pm) will be dispatched the same day.  DPD have a 99% success rate of getting all deliveries out the next day.

If your order is over £30.00 our website will automatically take the postage off for you and the postage will be free, however if you need it in a hurry (and it’s under £85.00) you can still choose to have it delivered via DPD at the point of checkout.

We make every effort to ensure our deliveries are made within the timeframes advertised but we cannot be held responsible for delays to your orders outside of our control, for example accidents, road closures or weather.

*Excludes Scottish Highlands & Islands with the following postcodes:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3,BT,JE,GY.

Isle of Man, Scottish Highlands & Islands, Scilly Isles - £8.50 + VAT up to 30kg gross weight per parcel.

This is a 2-5 day delivery service.

(Please note that we do not deliver to Guernsey or Jersey nor do we deliver to any Army bases).  If you choose and pay for an Express Delivery to anyone of these locations we will just automatically refund the order.

When you receive your delivery, please check it and if there is any sign of damage then you must state this when signing for it.

Delivery Times


Orders will not be posted on a Saturday, Sunday or bank holidays.


PLEASE NOTE THAT EXPRESS DELIVERIES RECEIVED AFTER 1PM WILL NOT BE PROCESSED UNTIL THE NEXT WORKING DAY.

Undelivered Parcels

Where a parcel is returned to The Great Cake Warehouse because:

          * The address supplied is incorrect or incomplete;

          * The parcel is returned by our courier following an attempted delivery where you have not arranged re-delivery or collection;

          * You request a change of delivery address after the parcel has been sent

A charge of £8.25 will be charged to re-send the parcel.

(Please see our Terms & Conditions for charges on undelivered parcels).

PLEASE NOTE IF YOU PUT A WRONG POSTCODE OR HOUSE NUMBER OR ANY OTHER DETAILS ARE WRONG, WE ARE UNABLE TO HAVE YOUR PARCEL RE-DIRECTED.  IT WILL BE RETURNED TO US AND YOU WILL BE CHARGED ANOTHER DELIVERY CHARGE TO HAVE IT RE-SENT.

Refunds:

If you have ordered something in error then you are able to send the products back to us (at your own cost) for a refund providing the goods are received back in a re-saleable condition. We cannot accept returns of any edibles.  If your parcel arrives damaged, then please send us proof of damages via email (photos are required) and we can then sort out a refund for the damages.